Support

Signed-in players can open a ticket and see every reply in one thread.

Why do I need to verify my identity?

Age and identity verification is a legal requirement for licensed gambling. It happens once, before your first hand, and again if regulations require a refresh.

How long do withdrawals take?

Requests are reviewed by our finance team and larger amounts go through compliance review. You will see the status change in your wallet at each step.

Can I check a hand was dealt fairly?

Yes. Every completed hand records the hashed server seed, your client seed, the nonce and the card order, so you can reproduce the shuffle yourself.

How do I take a break?

Cooling-off and self-exclusion are available in your account settings and take effect immediately.

Worried about your gambling? Read our responsible gambling page for limits, breaks and free confidential help.